General manager

---

Location: North Leeds Venue

Hours: 44 per week, including evenings and weekends

Reporting to: Operations Team

Salary: £32,000- £35,000 dependent on experience

We are looking for an experienced and enthusiastic General Manager to join our management team here at North Bar in North Leeds. This is an amazing opportunity for an experienced General Manager who loves providing quality products and service in an inclusive and welcoming environment. With table service as a cornerstone of our success, we need someone driven to deliver excellence, inspire their team, and embody our values of being Hungry, Humble, and Smart. You need to be a well organised, driven, creative individual with strong communication and leadership qualities and a natural ability to get the best out of a team and sell great drinks!

North Bar offers a wide variety of staff benefits including 33 days holiday for management, a week of life leave separate from regular annual leave, a generous pension scheme, 2 weeks paid sick leave, an active staff Wellbeing Team to help support every member of North and a Health Cash Plan where you can claim for multiple health costs such as prescriptions, medical treatment etc…

NORTH BAR MISSION:

“North to be known for being friendly, safe, inclusive and independent places; welcoming open-minded individuals, serving the best drinks, playing great music and above all offering the best in customer and table service.”

NORTH BAR COMPANY VALUES:

• People: everyone who touches the business
• Integrity: we care
• Quality: the best of everything
• Continuous Improvement: we don’t stop
• Trust: trained and given the trust to make good decisions

Your day to day duties will vary, with various amounts of ‘firefighting’, this list is inclusive of but not limited to:

• Oversee Venue Operations: Take full responsibility for all aspects of the venue’s operations, with a strong focus on delivering exceptional table service.
• Lead and Inspire Your Team: Recruit, train, and motivate staff to deliver top-tier hospitality in an inclusive and welcoming environment.
• Deliver Exceptional Guest Experiences: Ensure the highest standards of customer service, engaging with guests and building strong community connections.
• Drive Business Success: Plan strategically to meet and exceed revenue targets, identify growth opportunities, and lead promotional campaigns for new products, events, and services.
• Maintain Standards: Ensure compliance with health, safety, and licensing requirements while keeping the venue in excellent condition.
• Foster Innovation: Identify and implement ideas to improve and develop services, creating a vibrant and unique guest experience.
• Manage Resources Effectively: Oversee stock management, perform regular stock checks, place orders, and handle deliveries.
• Engage with Technology: Maintain social media streams, respond to customer enquiries in all formats, and manage administrative tasks.

ESSENTIAL SKILLS & QUALITIES:  

• Proven experience in hospitality management, with a strong focus on guest service and table service.
• Excellent communication skills, both written and verbal.
• Highly organised with strong time management and problem-solving abilities.
• Leadership and motivation skills to inspire and develop your team.
• Sociable, approachable, and naturally attentive to guests’ needs.
• Broad knowledge of beer and a desire to learn and share knowledge.
• Computer literacy, including working knowledge of Microsoft Word and Excel.
• Experience in sales and social media marketing.

DESIRABLE SKILLS & QUALITIES:

• Personal license holder.
• Broad knowledge of spirits and wine.
• Experience with barista skills.
• Understanding of GP, management accounts, and stock processes.
• Knowledge of health and safety standards and food hygiene certification.
• Basic working knowledge of WordPress.
• Working knowledge of Rotaready & CPL systems.
• Clean UK driving license.

• Great Benefits: Enjoy 33 days of holiday for management, a separate week of life leave, two weeks of paid sick leave, and access to a Health Cash Plan for medical expenses.
• Supportive Environment: Work in a fun and inclusive setting with a supportive Operations Team.
• Opportunities to Grow: Lead with autonomy, bring your creative ideas to life, and build a fulfilling career as you help us grow.
• Be Part of Something Bigger: Drive the success of a venue that values community, quality, and the art of hospitality.