General manager

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Job Title: General Manager

Location: North Bar Social, Otley

Hours: 44 hours per week, including evenings and weekends

Reporting to: Ops Team

Salary: £30,950-£34,700 dependent on experience

Lead the way- Deliver Unreasonable Hospitality with vision and passion!

Are you a seasoned leader with a passion for creating incredible guest experiences and building thriving teams? North Bar is looking for a General Manager to make our North Bar Social venue the heart of the community in Otley. With table service as a cornerstone of our success, we need someone driven to deliver excellence, inspire their team, and embody our values of being Hungry, Humble, and Smart.

As General Manager, you will:

• Oversee Venue Operations: Take full responsibility for all aspects of the venue’s operations, with a strong focus on delivering exceptional table service.
• Lead and Inspire Your Team: Recruit, train, and motivate staff to deliver top-tier hospitality in an inclusive and welcoming environment.
• Deliver Exceptional Guest Experiences: Ensure the highest standards of customer service, engaging with guests and building strong community connections.
• Drive Business Success: Plan strategically to meet and exceed revenue targets, identify growth opportunities, and lead promotional campaigns for new products, events, and services.
• Maintain Standards: Ensure compliance with health, safety, and licensing requirements while keeping the venue in excellent condition.
• Foster Innovation: Identify and implement ideas to improve and develop services, creating a vibrant and unique guest experience.
• Manage Resources Effectively: Oversee stock management, perform regular stock checks, place orders, and handle deliveries.
• Engage with Technology: Maintain social media streams, respond to customer inquiries in all formats, and manage administrative tasks.

As General Manager, you will:

• Oversee Venue Operations: Take full responsibility for all aspects of the venue’s operations, with a strong focus on delivering exceptional table service.
• Lead and Inspire Your Team: Recruit, train, and motivate staff to deliver top-tier hospitality in an inclusive and welcoming environment.
• Deliver Exceptional Guest Experiences: Ensure the highest standards of customer service, engaging with guests and building strong community connections.
• Drive Business Success: Plan strategically to meet and exceed revenue targets, identify growth opportunities, and lead promotional campaigns for new products, events, and services.
• Maintain Standards: Ensure compliance with health, safety, and licensing requirements while keeping the venue in excellent condition.
• Foster Innovation: Identify and implement ideas to improve and develop services, creating a vibrant and unique guest experience.
• Manage Resources Effectively: Oversee stock management, perform regular stock checks, place orders, and handle deliveries.
• Engage with Technology: Maintain social media streams, respond to customer inquiries in all formats, and manage administrative tasks.

• Great Benefits: Enjoy 33 days of holiday for management, a separate week of life leave, two weeks of paid sick leave, and access to a Health Cash Plan for medical expenses.
• Supportive Environment: Work in a fun and inclusive setting with a supportive Operations Team.
• Opportunities to Grow: Lead with autonomy, bring your creative ideas to life, and build a fulfilling career as you help us grow.
• Be Part of Something Bigger: Drive the success of a venue that values community, quality, and the art of hospitality.

Take the lead in redefining hospitality and making North Bar Social a beacon of excellence. Apply today to bring your vision and passion to life!

Email jobs@northbar.com with a CV and cover letter to apply.